Introduction
This article explains how withdrawal processing works, when withdrawals are processed, and when funds are expected to appear in your nominated bank account.
Withdrawal processing times
Withdrawals are processed twice daily on business days, Monday to Friday, around 11am and 4pm NSW Time.
- Withdrawals requested before 11am are processed the same day.
- Withdrawals requested before 4pm are processed the same day.
- Withdrawals submitted after 4pm are processed on the following business day.
When funds will appear in your bank account
Once a withdrawal has been processed, funds may take 1 to 3 business days to appear in your nominated bank account, depending on your bank’s processing times.
Instant withdrawals
Instant withdrawals have been turned off for you, but this is being rectified.
Need more help?
If you have any further queries, please reach out to support for assistance.