Introduction
If you did not see your deposit offer, this guide explains how to check whether it was applied to your account and what to do if it is still missing.
Issue description
Some customers report that they were expecting a deposit offer but could not find it in their account or on the platform where it should have appeared.
Signs
- You expected a deposit offer but do not see it in your account.
- The offer does not appear on the platform where it was supposed to be applied.
- You are unsure whether the offer was missed or already applied.
Basic troubleshooting steps
Check your account on the platform where the deposit offer was supposed to be applied.
Review your account activity, promotions, or bonus sections for the offer.
Confirm that you are signed in to the correct account.
If the offer is still not visible, contact customer support for assistance.
Contact support
If you still cannot locate your deposit offer, contact customer support. They can verify your account and apply the offer if it was missed.
Additional information
Have your account details ready when you contact support so they can review your case more quickly.